Shipping & Delivery
Shipping
We ship using USPS Priority Mail, UPS, or FedEx depending on the size of your order. We will email you a confirmation letter including the shipping method used along with your tracking # after your order has been shipped.
Custom Products
Please allow 4 to 6 weeks for delivery on Blue Ribbon & Tally Ho custom products. Jack's custom products please allow 2 to 3 weeks for delivery. These products are made especially for you to your specifications after you have placed your order.
International Orders
Please email or call The Horse Depot toll-free at 1-888-898-7147 for international shipping rates.
All duties and taxes associated with international orders are the sole responsibility of the customer.
Returns
15-Day Return Policy on Non-Custom Products
If you are not completely satisfied with a non-custom item, you may return it within 15 days of purchase receipt.
The item must be in its original condition and box; including all parts, accessories and packaging.
Horse Blankets/Sheets: (HINT: Use a bed sheet on your horse when trying on blankets to protect from dirt and hair.)
A 20% restocking fee applies to blankets or sheets showing dirt, hair or wear marks.
If Returned Ripped or Torn, The Horse Depot Will Not Refund The Customer.
Shipping charges are non-refundable.
Call us at 1-888-898-7147 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
Refunds will be credited back using the original payment method.
Return Policy on Custom Products
Custom products and items ordered with custom logos, embroidery, or monograms are not available for return. Manufacturer defects and errors must be reported within 3 days of receipts. We're sorry, but there are no exceptions.